Privacy Policy

1. Scope and General Principles

This Privacy Policy explains how GrandvelorianStay handles personal information connected with this website. It applies to information voluntarily entered into inquiry, reservation, dining, wellness and event forms, as well as limited technical information needed to display and secure the site.

2. Information We May Collect

Depending on the request, information may include a name, email address, telephone number, preferred contact method, requested dates, party size, accessibility needs and the message supplied by the visitor. The current static website demonstrates form interactions locally and does not transmit form entries to a booking server.

3. How Information Is Used

• To respond to inquiries and requested services when a production contact system is enabled.
• To review availability and prepare requested room, dining, wellness or event arrangements.
• To maintain security, diagnose technical problems and improve accessibility.
• To meet legal obligations and enforce website terms where applicable.

4. Legal Bases

Where Canadian privacy law applies, processing is based on meaningful consent, steps requested before entering an agreement, performance of an agreement, compliance with law, or another basis permitted by the Personal Information Protection and Electronic Documents Act and applicable Ontario requirements.

5. Cookies and Browser Storage

The site currently stores only a local preference in the browser so the cookie notice remains dismissed. It does not currently deploy analytics, advertising or payment cookies. Details are provided in the Cookie Policy.

6. Analytics

No third-party analytics platform is included in the current website files. If analytics are introduced, this policy and the consent interface will be updated before non-essential tracking is used.

7. Disclosure to Third Parties

Personal information is not sold. Information may be shared only with contracted service providers needed to deliver a requested service, professional advisers, regulators or law-enforcement authorities where legally required. Providers must use information only for the authorized purpose and protect it appropriately.

8. Retention and Security

Information should be retained only as long as required for the purpose communicated to the visitor, legal recordkeeping and dispute resolution. Reasonable administrative, technical and physical safeguards should be applied. No internet service can guarantee absolute security.

9. Your Privacy Rights

Subject to applicable law, individuals may request access to or correction of personal information, withdraw consent for future processing, ask questions about handling practices or submit a complaint. Identity verification may be required before a request is completed.

10. International Processing

Service providers may process information outside Ontario or Canada. When this occurs, information may be subject to the laws of the receiving jurisdiction. Appropriate contractual and security measures should be used where required.

11. Minors

This website is not intended to collect personal information from children. Casino-related information is intended only for people who meet the applicable legal age. A parent or guardian who believes a child supplied information should contact us.

12. Changes to This Policy

This policy may be updated to reflect legal, operational or technical changes. The effective date will be revised when a material update is published.

13. Contact

Privacy questions and requests may be sent to legal@grandvelorianstay.com or directed to the registered office listed above.